Shipping policy

Last updated: July 15, 2026

📦 1. SHIPPING COVERAGE

We currently ship to the following destinations:

  • Mainland Spain.
  • Balearic Islands.
  • Mainland Portugal.
  • France, including Corsica.
  • Belgium.
  • Netherlands.
  • Germany.
  • Luxembourg.
  • Austria.
  • Mainland Italy.
  • Poland.
  • Czech Republic (Czechia).

We do not ship to:

  • Canary Islands.
  • Ceuta.
  • Melilla.
  • Azores.
  • Madeira.
  • French overseas territories.
  • Monaco.
  • Aruba, Curaçao, Bonaire, Sint Eustatius and Saba.
  • Sicily.
  • Sardinia.
  • Minor Italian islands.
  • Switzerland.
  • Any other country or territory not expressly listed among our available destinations.

All orders are prepared and shipped from our facilities in Spain.

💶 2. SHIPPING COSTS

Shipping costs are as follows:

  • Mainland Spain: €6.99.
  • Balearic Islands: €9.99.
  • Mainland Portugal: €9.99.
  • France, including Corsica: €16.99.
  • Belgium: €18.99.
  • Netherlands: €19.99.
  • Germany: €21.99.
  • Luxembourg: €19.99.
  • Austria: €24.99.
  • Mainland Italy: €26.99.
  • Poland: €28.99.
  • Czech Republic (Czechia): €32.99.

The final shipping cost will always be shown during checkout before payment is completed.

We currently do not offer automatic free shipping based on a minimum order value.

Shipping rates may be changed if transport costs, surcharges, service conditions or delivery areas are modified by the carrier.

⏱️ 3. DELIVERY TIMES

Orders placed with Slab Crow are prepared and shipped from Spain.

Estimated delivery times are:

  • Mainland Spain and the Balearic Islands: 1 to 3 business days.
  • Mainland Portugal: 3 to 7 business days.
  • France, Belgium, the Netherlands, Germany, Luxembourg, Austria, mainland Italy, Poland and the Czech Republic: 3 to 7 business days.

These delivery times begin once the order has been prepared and dispatched.

Delivery dates are estimates and may vary depending on the destination, carrier, public holidays, special campaigns, weather conditions, remote areas or external logistical incidents.

🧠 4. ORDER PROCESSING AND DELIVERY CALCULATION

  • Orders placed before 2:00 p.m.: we will try to process them on the same business day, provided there are no issues with payment, stock or shipping details.
  • Orders placed after 2:00 p.m.: they will be processed from the next business day.
  • Orders placed on weekends or public holidays: they will be processed from the next business day.

Delivery times are calculated in business days, from Monday to Friday, excluding Saturdays, Sundays and public holidays.

Public holidays at the place of origin, destination or the carrier’s logistics centres may affect delivery times.

📅 5. ESTIMATED DELIVERY DATE SHOWN ON PRODUCTS

For some products, we may automatically display an estimated delivery range based on:

  • The date and time of the enquiry or order.
  • The order processing cut-off time.
  • Business days.
  • The exclusion of weekends.
  • The destination country or territory.

This information is provided for guidance only and does not constitute a guaranteed delivery date.

The estimate shown in the store may not take into account all local, national or international public holidays.

📦 6. ORDER PREPARATION

We mainly work with our own stock, which allows us to prepare orders directly from our facilities in Spain.

Orders are processed from Monday to Friday, excluding public holidays.

During periods of high demand, special campaigns, product launches, pre-orders or order backlogs, preparation may be slightly delayed.

If an order includes products with different availability dates, the order may be shipped once all items are available, unless otherwise expressly stated.

📩 7. ORDER TRACKING

Once your order has been shipped, you will receive an email with tracking information, provided that the carrier offers this service.

Tracking information may take several hours to update after the order leaves our facilities.

The customer is responsible for ensuring that the email address and telephone number provided during checkout are correct.

⚠️ 8. SHIPPING ISSUES AND DELAYS

Slab Crow cannot guarantee an exact delivery date and is not responsible for delays caused by:

  • Carriers.
  • Logistical incidents.
  • Adverse weather conditions.
  • Strikes.
  • Local, regional, national or international public holidays.
  • Incorrect or incomplete addresses.
  • Recipient absence.
  • Remote or difficult-to-access areas.
  • Other external factors beyond Slab Crow’s control.

In the event of an issue, we will do our best to help you manage the corresponding enquiry or claim with the carrier.

📍 9. ORDER DELIVERY

The customer is responsible for:

  • Providing a correct and complete shipping address.
  • Entering the correct postcode, city, province, country and contact details.
  • Ensuring that someone is available to receive the order.
  • Responding to notices and communications from the carrier.

If the address is incorrect or incomplete, repeated delivery attempts are unsuccessful, contact cannot be established, the parcel is not collected or the delivery is refused, the order may be returned to the sender.

Any costs resulting from a new shipment will be charged to the customer when the return is caused by incorrect details, absence, failure to collect or refusal of the parcel.

If the order is returned to Slab Crow, the shipping costs already incurred may be deducted from any applicable refund.

📦 10. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a damaged, defective or incorrect order, you must contact us within a maximum of 48 hours from delivery at:

admin@slabcrow.com

Your message must include:

  • Order number.
  • A detailed description of the issue.
  • Photographs showing the condition of the parcel.
  • Photographs of the affected product.
  • Photographs of the outer and inner packaging.
  • A photograph of the shipping label, where necessary.

The customer must keep the product and all packaging until the issue has been fully reviewed.

We will assess each case and provide an appropriate solution based on the nature of the issue.

🧩 11. IMPORTANT INFORMATION

All products sold by Slab Crow:

  • Are inspected before shipping.
  • Are securely packaged.
  • Are handled from our facilities in Spain.
  • Are shipped with tracking whenever this service is provided by the carrier.

Shipping to Portugal is available only for mainland Portugal. We currently do not ship to the Azores or Madeira.

Shipping to France includes mainland France and Corsica. We do not ship to French overseas territories or Monaco.

Shipping to the Netherlands does not include Aruba, Curaçao, Bonaire, Sint Eustatius or Saba.

Shipping to Italy is available only for mainland Italy. We do not ship to Sicily, Sardinia or minor Italian islands.

We do not ship to Switzerland or to destinations not expressly included in our list of available countries.

Slab Crow reserves the right to amend these conditions if shipping rates, delivery areas, estimated delivery times, surcharges or carrier conditions change.